Privacy Policy & SMS Terms for SBN

Privacy Policy & SMS Terms – Step Beyond Now

Effective Date: 01-01-2025

At Step Beyond Now ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information across our website, services, and communications - including SMS messaging.

1. Information We Collect

We may collect personal and non-personal information when you:

- Submit a request for an estimate, consultation, or demo

- Contact us through our website, forms, or chat

- Sign up for updates, services, or promotional offers

This information may include:

- Name, phone number, email address

- Business name, project/service details

- Device/browser type, IP address, pages visited

- Payment confirmations and order history

2. How We Use Your Information

We use the data you provide to:

- Deliver services and respond to inquiries

- Schedule consultations or appointments

- Send service updates, reminders, or promotional content

- Improve website performance and customer experience

- Comply with legal and regulatory requirements

3. SMS Communications & Consent

By providing your mobile number and opting in via our forms, you agree to receive SMS messages from Step Beyond Now.

Message types may include:

- Transactional: appointment reminders, order updates, service follow-ups

- Promotional: discounts, product updates, announcements

Your rights and protections:

- Message frequency may vary

- Message & data rates may apply

- Reply STOP to unsubscribe, HELP for assistance

- You may opt out at any time

- Consent is not a condition of purchase

- We will never sell or share your number without your consent

- Carriers are not liable for delayed or undelivered messages

4. Sharing Your Information

We do not sell or rent your personal information. We may share data only with trusted third-party providers (e.g., CRM platforms like LeadConnector or payment processors) as needed to deliver our services. All partners are bound by confidentiality and data protection agreements.

5. Cookies & Tracking Technologies

We may use cookies and similar tools to:

- Enhance your browsing experience

- Track and analyze site usage

- Serve relevant content

You can adjust cookie settings through your browser at any time, but some features may not function properly if cookies are disabled.

6. Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your data. Please note, no system is completely immune to security breaches, though we strive to protect your information at all times.

7. Your Rights & Choices

You may:

- Request access, updates, or corrections to your data

- Ask for deletion of your personal information

- Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not directed to individuals under 13, and we do not knowingly collect data from children under 13. If we become aware that we have collected such information, we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” We encourage you to review this policy regularly.

10. Contact Us

If you have questions about this Privacy Policy or SMS terms, contact us at: